Privacy Policy

1. Introduction

Welcome to onlinedukaan, a local clothing marketplace app that connects customers with nearby vendors in Indian markets. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app. By using onlinedukaan, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information to provide you with our services:

• Personal Information: Name, phone number, and role (customer or vendor)
• Location Data: Market name and general location for connecting you with nearby vendors
• Booking Details: Information about your clothing bookings and preferences
• Device Information: Device type, operating system, and app version for technical support
• FCM Token: For sending push notifications about bookings and updates

3. How We Use Your Information

We use your information to:

• Enable clothing bookings between customers and vendors
• Send notifications about booking confirmations, updates, and reminders
• Connect you with nearby vendors in your local market
• Improve app performance and user experience
• Provide customer support when needed
• Ensure the security and proper functioning of our services

4. Data Storage & Security

Your data is securely stored using Firebase Firestore, Google's cloud database service. We implement industry-standard security measures to protect your information, including encryption and secure authentication through Firebase Authentication. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Sharing of Information

We do not sell, trade, or share your personal information with third parties for marketing purposes. Your information is only shared:

• Between customers and vendors to facilitate bookings (name and contact details)
• With Firebase services for app functionality
• When required by law or to protect our rights and users' safety

6. Cookies & Analytics

We may use minimal analytics and performance monitoring tools to understand how users interact with our app and to identify areas for improvement. This data is aggregated and does not personally identify individual users.

7. User Rights

You have the right to:

• Access and edit your profile information within the app
• Delete your account and associated data
• Request information about the data we have collected about you
• Contact our support team for any privacy-related concerns

To exercise these rights, you can update your profile in the app or contact us at onlinedukaan2444@gmail.com

8. Data Retention

We retain your personal information as long as your account remains active or as needed to provide you with our services. If you delete your account, we will remove your personal data from our systems, though some information may be retained for legal or security purposes as required by law.

9. Children's Privacy

onlinedukaan is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify users of any significant changes through the app or via email. The updated policy will be effective immediately upon posting.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: onlinedukaan2444@gmail.com

We are committed to addressing your privacy concerns and will respond to your inquiries promptly.